Technical support
The waste hauling business was late to automate. As a result, most haulers have limited computer skills. Both Box Tracker and our technical support program have been developed with this in mind. Our training process is hands-on and done with a screen sharing application. This enables us to look over your shoulder and see that you understand.
The Process:- You download the manual and read it cover to cover (Don't worry, it's only 30 pages or so....and there's pictures)
- We set up a one-on-one training session to get you up and running
- If you need adittional training, we'll provide it
- After training, you are welcome to call with any questions that you have
It is our expectation that there will be many phone calls in the beginning but they quickly taper off. We'll help you through the learning curve and get you up and running.