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- How Box Tracker can benefit your customers
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Month: 2016 05
How Box Tracker can benefit your customers
May 10, 2016 by: ,
Box Tracker is a state-of-the-art cloud computing solution that helps small and mid-sized dumpster companies compete directly with their larger regional and national competitors. We focus on the following key business processes to enable you to provide world class service to your customers.
Box Tracker provides a top down view of your business in real time. Our mapping capability shows your work orders, containers, drivers, and traffic conditions all in a single view. Custom map filters help you find the right container in proximity to your customers and send the closest driver to respond quickly to their needs. Having this information at your finger tips decreases response time while simultaneously increasing turn over and profitability.
Keeping your customer informed while you service their needs allows them to plan their day. Automating those communications puts a professional face on them while reducing your work load. Box Tracker uses email and text messages to do just that.
Box Tracker can email your clients with reservation confirmations that inform the customer of the services you are performing, and when to expect you. Reminder emails can remind them to call for pick up and avoid costly rental fees.
Text messages can inform your drivers about urgent changes in their schedules, or they can be used to notify your clients when the drivers are on their way. The texting capability, combined with our on board mapping, can help route drivers around traffic situations that might otherwise make them late to the customer's job site.
Features like service schedules for regular pick up add predictability to your client's project budget.
Box Tracker's intuitive design provides employees in each role powerful yet simple tools to do their jobs well. Simplifying the process means there will be fewer mistakes.
Continuous platform enhancement
The Box Tracker project is continuously being developed to provide better features for our clients. For your clients this means that industry-specific best practices are constantly being added to the application. Box Tracker and its sister application, Bin Tracker, are now in use by over 80 waste haulers throughout the United States and Canada. These haulers provide us a steady stream of new ideas to help better serve our customers and yours.